How do I register for the application?
To register for the application, you must follow these steps;
1. Download the Eleby app from Apple Store or Google Play.
2. Create your account with your phone number/email address.
Now you are ready to Generate Electricity with Bicycles!
How do I see Bikes near me?
When you open the application, a map will automatically open in front of you. This map shows you the available Bikes around you. If you don't see a ready Bike around, you can search a wider area by moving on the map. If you are out of use area, it is not possible to view Bicycle.
How do I invite my friend?
You can invite your friend from the application menu. You and your friend will both get 5 eCoins when your friend makes their first use!
How do I send eCoins to my friend?
"Send eCoin to a Friend!" in the application menu. section, you can send from eCoins in your account.
I have detected a damaged bike, what should I do?
If you have encountered a damaged bicycle, you can inform us by filling out the relevant form by clicking the "Error Reporting" button from the "Contact Us" section in the application menu or by clicking the Report Damage button in the menu after selecting the bike on the map. Our relevant team will respond as soon as possible.
How do I change my Phone number in my account?
In the Eleby account you used with your old number, you can continue to use it with your new number after you determine and verify a new number from the Profile tab!
How do I change the first and last name in the app?
You can send your request to us via our ebisiklet@sunsis.co e-mail address. Our relevant team will return as soon as possible.
How can I close my account?
From the "Contact Us" section, press the "Account and Application" option, and in the detail section "I want to delete my account." Just write and let us know! Our relevant team will respond as soon as possible.
How do I change my e-mail address?
By selecting Profile from the Settings section in the application menu, you can determine your e-mail address, verify it and change it.
Who can use the bikes?
Anyone over the age of 13 and with a smartphone can use the Eleby App.
Can 2 people ride?
Bicycles are for single use. Please do not ride 2 people on the bikes for your safety.
Where can I use it?
Eleby Bikes are fixed and tracked by GPS, so they cannot be used outside of their specified location.
What should I do before use?
It is your responsibility to make sure the bike is intact and to perform safety checks before you start using it;
How do I get started?
Find the closest bike to you and start using it by scanning the QR code on it.
It's that easy!
How do I terminate usage?
When your workout is over, simply say "end" on your phone, if you're out of battery and you can't do this, it's okay, your training records are safe (your data will be uploaded with a delay).
I can't start usage. What should I do?
If you can't start your ride;
In such cases, you can try another ready-to-use bike that you can see on your map.
I can't end the usage. What should I do?
You may not be able to finish your ride for many reasons;
At the end of the ride, you should make sure that the connection with the bike is terminated by looking at the application.
If you still can't finish your ride, you can leave a message with our customer service by clicking the "Contact Us" button.
What should I do if my mobile phone runs out of charge during use?
It is very important that your phone is charged for a problem-free cycling. We recommend that the mobile phone charge is at least 20% before starting the journey. If your mobile phone has less than 10% charge, you will not be able to use the bikes.
As a result of the battery running out, the connection between your mobile phone and Eleby will be broken, but your usage will be recorded.
If you have such a problem on your mobile phone and cannot find a solution, you can send an e-mail to ebisiklet@sunsis.co with the 4/6 digit code of the bike and the training information you have problems with, along with details such as date, duration, distance and contact information.
What are the Security Requirements?
Before using the bikes, you should take all the personal safety precautions required by the law and you deem necessary.
You should make sure that the product you will use and the weather condition are suitable for use. You must complete pre-use security checks.
It is dangerous and prohibited to use bicycles while under the influence of alcohol or any stimulants.
Is there a weight limit?
The maximum weight limit for bikes is 100kg, including any backpack you may have with you.
What should I do if I damage the bike?
Your safety is paramount to us!
It is necessary to use the bikes by taking all the safety precautions to protect yourself and the environment. If you encounter an undesirable situation such as an accident, you should first check your own situation and, if necessary, apply to the nearest health institution.
After you feel confident, you can send a message to our customer service in the "Contact Us" section, and our related team will respond as soon as possible and deal with the issue.